Active Incident

Updated a few seconds ago

Phone Issues at Twenty WellsPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Phone System

Locations

Twenty Wells Elementary


November 5, 2026 2:27PM MST
INVESTIGATING

Phone technicians are working on the issues occurring at Twenty Wells. Thank you for your patience and we will post updates to this website,
Educlimber/Renaissance - OutageService Disruption

Incident Status

Service Disruption

Components

DnA, eduCLIMBER, Nearpod, StarPhonics

Locations

Districtwide, Tooele County School District


October 21, 2026 10:47AM MDT
MONITORING

https://status.renaissance.com/ Oct 21, 2026 - 10:45 CDT Update - Update: As previously announced, we are responding to a global PHP security vulnerability (pHp is a software tool used by many web-based programs globally) impacting software platforms worldwide, including some Renaissance products. Due to this issue, DnA, eduCLIMBER, myIGDIs, and Star Phonics are currently unavailable. We do not yet have an estimated time for when access will be restored. SchoolCity remains available, but LTI integrations and Personalized Review Assessments (PRAs) have been temporarily taken offline. We will continue to update this page as maintenance progresses and additional information becomes available. Oct 21, 2026 - 10:06 CDT Investigating - We are assessing a global software security vulnerability that may require preventative maintenance on myIGDIs, myON, DnA, Nearpod, SchoolCity, StarPhonics, and eduCLIMBER today, October 21. We want to provide advance notice to schools and districts planning to use these products. If maintenance is necessary, it may occur on short notice and could temporarily interrupt access to one or more of these products. We will share updates as we confirm which products require maintenance, including timing and expected duration when available. Thank you for your patience as we work to protect the security and reliability of our services.

October 21, 2026 12:12PM MDT
MONITORING

Update - Update: As previously announced, we are responding to a global PHP security vulnerability (PHP is a software tool used by many web-based programs globally) impacting software platforms worldwide, including some Renaissance products. Due to this issue, GL Ready is currently unavailable in addition to myON, Nearpod, DnA, eduCLIMBER, myIGDIs, and Star Phonics. We do not yet have an estimated time for when access will be restored. Also, due to the unavailability of myON and Nearpod, some features of Renaissance Intelligence and Renaissance Next are unavailable including Lessons, Library and some Reading activities. Oct 21, 2026 - 11:40 CDT

ACT Testing

Operational

District Managed iPads

Operational

DnA

Service Disruption

eduCLIMBER

Service Disruption

Emergent 3 (E3)

Operational

Follett (library)

Operational

Google Cloud

Operational

Google Devices

Operational

IVisions

Operational

Lightspeed

Operational

Move It

Operational

Nearpod

Service Disruption

Network

Operational

Parent Square

Operational

Phone System

Partial Service Disruption

Rise Testing

Operational

Skyward

Operational

StarPhonics

Service Disruption

TCSD Website

Operational

YouTube

Operational

External Services

1Password

Amazon Web Services

Amplify

Azure

Clever

Finalsite

Google Search

Honorlock

Illuminate Education

Imagine Learning

Instructure (Canvas)

ISCorp

Lexia

Lightspeed Systems

Qualtrics

Renaissance

Status.io

TeamViewer

YouTube

Zoom

0

Upcoming Maintenances

4

Incidents Last 30 Days

1

Maintenances Last 30 Days

Locations

History (Last 30 days)

Reports are OfflineDegraded Performance

Incident Status

Degraded Performance


Components

Skyward


Locations

Tooele County School District



October 28, 2026 11:30AM MDT
INVESTIGATING

There have been reports that Skyward reports are offline. We have made Skyward aware of the issue and they are working on it.

November 5, 2026 2:25PM MST
RESOLVED

This issue has been resolved.
Skyward LatencyDegraded Performance

Incident Status

Degraded Performance


Components

Skyward


Locations

Tooele County School District



October 12, 2026 9:11AM MDT
INVESTIGATING

We are currently investigating an issue with Skyward running slow. Thank you for your patience.

October 15, 2026 3:59PM MDT
RESOLVED

Skyward working as expected.
Skyward MaintenancePlanned Maintenance

Description

All Skyward SMS 2.0 systems will be down beginning Friday, October 9th at 6:00 p.m. and continuing until 6:00 p.m. Sunday, October 11th, while ISCorp is installing the October 2026 Release.


Components

Skyward


Locations

Tooele County School District


Schedule

October 9, 2026 6:00PM - October 11, 2026 6:00PM MDT


October 9, 2026 6:00PM MDT
UPDATE

Scheduled maintenance is beginning.

October 11, 2026 6:00PM MDT
UPDATE

Scheduled maintenance has been completed.