Active Incident

Updated a few seconds ago

Lexia Core 5Operational

Incident Status

Operational

Components

Google Cloud

Locations

Tooele County School District


April 28, 2026 2:46PM MDT
INVESTIGATING

Lexia (Core 5) has discovered an issue with their program, Core5. They are working to identify the issue and resolve as soon as possible. We apologize for any inconvenience this might cause.

April 29, 2026 7:07AM MDT
MONITORING

A fix has been implemented and Lexia (Core 5) is monitoring the results.
Chromebooks saying your password has been changedDegraded Performance

Incident Status

Degraded Performance

Components

Google Devices

Locations

Tooele County School District


April 28, 2026 10:03AM MDT
IDENTIFIED

Both students and teachers are getting a message on their Chromebooks that say your password has been changed since the last time you logged in. To fix that you will want to power wash it by holding all of these buttons at the same time. shift+ctrl+alt+r and it should prompt a power wash. There is no other fix for it besides this one that we know of, and has been happening for a while.
OOPS 500 Error with Staff LoginOperational

Incident Status

Operational

Components

TCSD Website

Locations

Tooele County School District


April 15, 2026 10:54AM MDT
INVESTIGATING

When using the staff login on www.tooeleschools.org some people are getting an OOPS 500 error. This is a Finalsite issue and they are working on identifying the cause of the issue. Some are able to login in with multiple tries.

April 27, 2026 9:22AM MDT
INVESTIGATING

This is still an ongoing issue and Finalsite is working on it to identify the cause..
Google Chrome and Skyward Multiple Login Pop UpOperational

Incident Status

Operational

Components

Skyward

Locations

Tooele County School District


April 15, 2026 10:27AM MDT
IDENTIFIED

There is an issue with Google Chrome's latest update causing tabs to refresh. This is causing Skyward to refresh and the refreshed tab brings up a pop up stating there are multiple logins. There are no multiple login attempts to be concerned with. The work around is to use the Edge browser that has no issues with tabs refreshing.

April 21, 2026 1:51PM MDT
MONITORING

We have removed the Google Chrome extension that may have caused the issue of periodic refreshes. We are monitoring the fix we put in place. If you are having the same issue or a different issue please let us know. We are monitoring the issue over the next few days.

TCSD Website

Operational

Skyward

Operational

IVisions

Operational

Move It

Operational

Follett (library)

Operational

Google Cloud

Operational

Network

Operational

Phone System

Operational

Rise Testing

Operational

Emergent 3 (E3)

Operational

Google Devices

Operational

Nearpod

Operational

ACT Testing

Operational

District Managed iPads

Operational

Lightspeed

Operational

YouTube

Operational

External Services

Amazon Web Services

Amplify

Azure

Clever

Finalsite

Google Search

Honorlock

Illuminate Education

Imagine Learning

Instructure (Canvas)

Lexia

Lightspeed Systems

MS Office365

MS Office365

Nearpod

ParentSquare

Qualtrics

Status.io

TeamViewer

YouTube

Zoom

0

Upcoming Maintenances

9

Incidents Last 30 Days

2

Maintenances Last 30 Days

Locations

History (Last 30 days)

Some users may have issues accessing CanvaPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Google Devices


Locations

Tooele County School District



April 29, 2026 7:16AM MDT
INVESTIGATING

Some users may have issues accessing Canva. Canva teams are urgently looking into this and we will provide us an update soon.

May 1, 2026 7:22AM MDT
RESOLVED

The incident is now resolved.
UEN Router MaintenancePlanned Maintenance

Description

The router will reboot. The school district will not have internet access during the reboot. Estimated time will be about 10 minutes. Could take longer if there is a problem


Components

TCSD Website, Skyward, IVisions, Move It, Follett (library), Google Cloud, Network, Phone System, Rise Testing, Emergent 3 (E3), Google Devices, Nearpod, ACT Testing, District Managed iPads, Lightspeed, YouTube


Locations

Districtwide, Anna Smith Elementary, Blue Peak High School, Clarke Johnsen Jr. High School, Copper Canyon Elementary, District Office, Dugway Schools, Grantsville Elementary, Grantsville Junior High, Grantsville High School, Ibapah Elementary, Middle Canyon Elementary, Northlake Elementary School, Old Mill Elementary School, Operations Building, Overlake Elementary School, Rose Springs Elementary School, Settlement Canyon Elementary School, Stansbury High School, Stansbury Park Elementary School, Sterling Elementary School, Student Services Building, Tooele County School District, Tooele High School, Tooele Jr. High School, Transportation Center, Twenty Wells Elementary, Vernon Elementary, Wendover High School, West Elementary School, Willow Elementary, Warehouse 649, Stansbury Junior High, Deseret Peak High School


Schedule

April 30, 2026 11:00PM - May 1, 2026 2:00AM MDT


April 30, 2026 11:00PM MDT
UPDATE

Scheduled maintenance is starting.

May 1, 2026 2:00AM MDT
UPDATE

Scheduled maintenance is complete.
Clever Custom Login Instructions Display ErrorOperational

Incident Status

Operational


Components

Google Devices


Locations

Tooele County School District



April 29, 2026 7:06AM MDT
INVESTIGATING

Clever has identified an error causing custom login instructions and hints to disappear from the Clever login page. Clever is working on a resolution and will provide an update once these labels are restored.

April 30, 2026 7:10AM MDT
MONITORING

A fix has been implemented and Clever is monitoring the results.

April 30, 2026 9:43AM MDT
RESOLVED

This incident has been resolved.
Time and attendanceService Disruption

Incident Status

Service Disruption


Components

IVisions


Locations

Tooele County School District



April 22, 2026 11:46AM MDT
MONITORING

We are currently experiencing an unexpected outage with Time and Attendance. Tyler Technologies is working to resolve this issue. We apologize for any inconvenience and appreciate your patience.

April 22, 2026 3:08PM MDT
RESOLVED

Time and Attendance is now functioning.
Network maintenancePlanned Maintenance

Description

The network will be down for a little while to get worked on


Components

Network


Locations

Northlake Elementary School, Tooele High School


Schedule

April 15, 2026 3:30PM - April 15, 2026 6:00PM MDT


April 15, 2026 3:30PM MDT
UPDATE

Scheduled maintenance is starting.

April 15, 2026 6:00PM MDT
UPDATE

Scheduled maintenance is ending.
Errors When Logging Into SkywardService Disruption

Incident Status

Service Disruption


Components

Skyward


Locations

Tooele County School District



April 13, 2026 7:19AM MDT
INVESTIGATING

Skyward is having issues when we attempt to login. We are getting a 500 and 404 server errors when logging in. Skyward is aware of the issue and they're investigating the cause. We will keep users posted on this status page.

April 13, 2026 10:47AM MDT
RESOLVED

The log in issue with Skyward is resolved.
Skyward Issues With Getting Logged out With an ErrorOperational

Incident Status

Operational


Components

Skyward


Locations

Tooele County School District



April 10, 2026 10:17AM MDT
INVESTIGATING

Users of Skyward are experiencing issues and are getting logged out with the following pop up message:" It appears that you are logged in with a different session". We have a ticket in with Skyward to resolve the issue.

April 10, 2026 4:20PM MDT
RESOLVED

Skyward error has been resolved.
You Tube Offline and Nearpod Video FunctionalityPartial Service Disruption

Incident Status

Partial Service Disruption


Components

YouTube


Locations

Districtwide



February 13, 2026 11:23AM MST
IDENTIFIED

From Content Keeper: Our team has identified the source of this YouTube search interruption, and an upcoming Windows SK client release will address this behavior. In the meantime, it's been observed that refreshing the browser page resolves the behavior and allows the search to complete. We'll be reaching out as soon as this new client is available.

February 17, 2026 12:59PM MST
IDENTIFIED

We are aware of an issue involving Teacher-Led YouTube videos not playing in Nearpod. This issue is interfering with students' ability to answer questions in videos. Please be advised that we are aware of the issue, and it has been reported by other school districts as well.

March 3, 2026 8:43PM MST
IDENTIFIED

We met with ContentKeeper and confirmed that the traffic is being blocked by the filter; however, we were unable to identify the specific URL that needs to be allowed at this time. Content Keeper suggested updating to the newer client, Student Keeper, which may resolve the issue. CK will also reach out to Nearpod to obtain any additional URLs that may need to be whitelisted, which could resolve the issue. We will provide another update as soon as we receive that information.

March 20, 2026 10:08PM MDT
IDENTIFIED

We have a confirmed fix, which includes installing the new Student Keeper client on Windows machines. We are testing this before pushing it out to ensure there is no negative impact.

March 26, 2026 5:08PM MDT
MONITORING

Pushed out new Student Keeper client to Windows machines. Monitoring to make sure there is resolution.

April 6, 2026 10:19AM MDT
RESOLVED

After monitoring, it appears the new SK client has resolved the issues. If you are still experiencing any issues, please let us know. Thank you for your patience.
Viewing Canvas AssignmentsService Disruption

Incident Status

Service Disruption


Components

Google Devices


Locations

Tooele County School District



March 4, 2026 2:59PM MST
IDENTIFIED

When a student submits a canvas assignment, teachers are not able to preview the assignment, they have to download it in order to view it. This is being worked on.

April 6, 2026 10:17AM MDT
RESOLVED

This is resolved. Please let us know if you are still experiencing the issue.