Active Incident

Updated a few seconds ago

Parent SquarePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Parent Square

Locations

Districtwide


June 25, 2026 10:27AM MDT
INVESTIGATING

Due to an issue with a recent sync from our Student Information System, some students—particularly those transitioning between high schools or entering high school for the first time—have been temporarily removed from ParentSquare. Our team is actively working to resolve this issue, and updates will be shared on the IT Status Page.

August 5, 2026 6:45PM MDT
IDENTIFIED

We have identified an error with our staff rostering from our HRIS system, resulting in new employees not showing up in Parent Square. We have a service ticket in with them to get this restored. The student sync has been restored--we are working through one-off errors as they are brought up to our communications team.

TCSD Website

Operational

Skyward

Operational

IVisions

Operational

Move It

Operational

Follett (library)

Operational

Google Cloud

Operational

Network

Operational

Phone System

Operational

Rise Testing

Operational

Emergent 3 (E3)

Operational

Google Devices

Operational

Nearpod

Operational

ACT Testing

Operational

District Managed iPads

Operational

Lightspeed

Operational

YouTube

Operational

Parent Square

Partial Service Disruption

External Services

1Password

Amazon Web Services

Amplify

Azure

Clever

Finalsite

Google Search

Honorlock

Illuminate Education

Imagine Learning

Instructure (Canvas)

ISCorp

Lexia

Lightspeed Systems

Nearpod

Qualtrics

Status.io

TeamViewer

YouTube

Zoom

1

Upcoming Maintenances

5

Incidents Last 30 Days

0

Maintenances Last 30 Days

Locations

Scheduled Maintenance

Tech Department ClosurePlanned Maintenance

Schedule

August 17, 2026 8:00AM - 10:00AM MDT

Components

TCSD Website, Skyward, IVisions, Move It, Follett (library), Google Cloud, Network, Phone System, Rise Testing, Emergent 3 (E3), Google Devices, Nearpod, ACT Testing, District Managed iPads, Lightspeed, YouTube, Parent Square

Locations

Districtwide, Anna Smith Elementary, Blue Peak High School, Clarke Johnsen Jr. High School, Copper Canyon Elementary, District Office, Dugway Schools, Grantsville Elementary, Grantsville Junior High, Grantsville High School, Ibapah Elementary, Middle Canyon Elementary, Northlake Elementary School, Old Mill Elementary School, Operations Building, Overlake Elementary School, Rose Springs Elementary School, Settlement Canyon Elementary School, Stansbury High School, Stansbury Park Elementary School, Sterling Elementary School, Student Services Building, Tooele County School District, Tooele High School, Tooele Jr. High School, Transportation Center, Twenty Wells Elementary, Vernon Elementary, Wendover High School, West Elementary School, Willow Elementary, Warehouse 649, Stansbury Junior High, Deseret Peak High School

Description

The Technology Department and Help Desk will be closed on Monday 8/17/26 from 8:00AM to 10:00 AM for a Professional Development Training.

History (Last 30 days)

Skyward Outage Operational

Incident Status

Operational


Components

Skyward


Locations

Tooele County School District



August 6, 2026 1:35PM MDT
MONITORING

Last night's service disruption occurred during recovery activities when some application connectivity services did not automatically re-establish their connections after critical infrastructure components were restored. Once identified, our engineering team quickly restored connectivity and verified that services returned to normal. We are reviewing the event and implementing measures to help prevent a recurrence.

August 10, 2026 10:05PM MDT
RESOLVED

Skyward is functioning as expected after the changes were made by Skyward and ISCorp.
Phone OutageService Disruption

Incident Status

Service Disruption


Components

Phone System


Locations

Anna Smith Elementary, Wendover High School



August 6, 2026 2:39PM MDT
IDENTIFIED

Phonelines at WHS and ASES are currently down. Centracom is investigating the issue.

August 7, 2026 4:58PM MDT
RESOLVED

Phone systems are back online.
Skyward 404 and 500 ErrorsPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Skyward


Locations

Tooele County School District



August 6, 2026 7:10AM MDT
IDENTIFIED

After logging into Skyward a 500 or 404 error is received. Skyward is working on resolving the issue. We will keep you posted on this website.

August 6, 2026 1:01PM MDT
RESOLVED

The issue with 405 and 500 errors are resolved.
SkywardPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Skyward


Locations

Tooele County School District



August 5, 2026 7:32AM MDT
INVESTIGATING

We are having issues with Skyward. When logging in we get "specified user cannot be found". We are investigating the issue and will keep everyone posted on this website.

August 5, 2026 9:14AM MDT
RESOLVED

The issue with not being able to log into Skyward is resolved. Thank you for your patience.
Global Protect Log In InformationOperational

Incident Status

Operational


Components

TCSD Website, Skyward, IVisions, Move It, Follett (library), Google Cloud, Network, Phone System, Rise Testing, Emergent 3 (E3), Google Devices, Nearpod, ACT Testing, District Managed iPads, Lightspeed, YouTube


Locations

Districtwide, Anna Smith Elementary, Blue Peak High School, Clarke Johnsen Jr. High School, Copper Canyon Elementary, District Office, Dugway Schools, Grantsville Elementary, Grantsville Junior High, Grantsville High School, Ibapah Elementary, Middle Canyon Elementary, Northlake Elementary School, Old Mill Elementary School, Operations Building, Overlake Elementary School, Rose Springs Elementary School, Settlement Canyon Elementary School, Stansbury High School, Stansbury Park Elementary School, Sterling Elementary School, Student Services Building, Tooele County School District, Tooele High School, Tooele Jr. High School, Transportation Center, Twenty Wells Elementary, Vernon Elementary, Wendover High School, West Elementary School, Willow Elementary, Warehouse 649, Stansbury Junior High, Deseret Peak High School



August 3, 2026 10:55AM MDT
IDENTIFIED

When using Global Protect the username now requires your full TCSD email address.

August 4, 2026 5:58PM MDT
RESOLVED

This change has been completed.
Skyward is Temporarily DownService Disruption

Incident Status

Service Disruption


Components

Skyward


Locations

Tooele County School District



July 14, 2026 3:54PM MDT
INVESTIGATING

Skyward is temporarily down.

July 15, 2026 3:42PM MDT
MONITORING

Skyward is working but is still running a little slow.

August 4, 2026 5:57PM MDT
RESOLVED

Skyward is back online