Active Incident

Updated a few seconds ago

Outlook Issue With Users Experiencing DelaysDegraded Performance

Incident Status

Degraded Performance

Components

TCSD Website

Locations

Tooele County School District


September 4, 2026 10:25AM MDT
MONITORING

Microsoft is investigating an issue with users experiencing delays sending to and receiving email from external domains. Microsoft has identified the cause of the issue and they are applying a mitigation which should complete shortly.
The IPEVO Camara and Visualizer Will not Take Pictures on Chromebooks.Partial Service Disruption

Incident Status

Partial Service Disruption

Components

Google Devices

Locations

Tooele County School District


September 4, 2026 8:52AM MDT
INVESTIGATING

The team is currently investigating the cause of this issue. Once a resolution is found and implemented we will post on this page that the issue is resolved.
Canvas quizzes not workingService Disruption

Incident Status

Service Disruption

Components

Google Devices

Locations

Tooele County School District


August 17, 2026 3:27PM MDT
INVESTIGATING

Canvas Quizzes isn't working properly at the moment. The issue is the ContentKeeper filter system. We are working with ContentKeeper but do not have a solution or a timeline for the problem at this time. The only work around we have found is to work off of the district network at home or on a hotspot, which appears to resolve the error. Keep in mind, this would use data on your personal cell plan while using a hotspot. You can also work from a home/other network to build your assessments. We do not believe that this error impacts students taking an assessment, only with accessing the build page for assessments from the teachers end.

August 20, 2026 1:00PM MDT
MONITORING

We identified the issue and deployed a fix. It appears this has been resolved, but we are monitoring to make sure it is operating as expected.

August 28, 2026 10:37AM MDT
INVESTIGATING

Canvas Quizzes isn't working properly at the moment. The issue is the ContentKeeper filter system. We are working with ContentKeeper but do not have a solution or a timeline for the problem at this time. The only work around we have found is to work off of the district network at home or on a hotspot, which appears to resolve the error. Keep in mind, this would use data on your personal cell plan while using a hotspot. You can also work from a home/other network to build your assessments. We do not believe that this error impacts students taking an assessment, only with accessing the build page for assessments from the teachers end.
Parent SquarePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Parent Square

Locations

Districtwide


June 25, 2026 10:27AM MDT
INVESTIGATING

Due to an issue with a recent sync from our Student Information System, some students—particularly those transitioning between high schools or entering high school for the first time—have been temporarily removed from ParentSquare. Our team is actively working to resolve this issue, and updates will be shared on the IT Status Page.

August 5, 2026 6:45PM MDT
IDENTIFIED

We have identified an error with our staff rostering from our HRIS system, resulting in new employees not showing up in Parent Square. We have a service ticket in with them to get this restored. The student sync has been restored--we are working through one-off errors as they are brought up to our communications team.

TCSD Website

Degraded Performance

Skyward

Operational

IVisions

Operational

Move It

Operational

Follett (library)

Operational

Google Cloud

Operational

Network

Operational

Phone System

Operational

Rise Testing

Operational

Emergent 3 (E3)

Operational

Google Devices

Partial Service Disruption

Nearpod

Operational

ACT Testing

Operational

District Managed iPads

Operational

Lightspeed

Operational

YouTube

Operational

Parent Square

Operational

External Services

1Password

Amazon Web Services

Amplify

Azure

Clever

Finalsite

Google Search

Honorlock

Illuminate Education

Imagine Learning

Instructure (Canvas)

ISCorp

Lexia

Lightspeed Systems

Nearpod

Qualtrics

Status.io

TeamViewer

YouTube

Zoom

0

Upcoming Maintenances

5

Incidents Last 30 Days

1

Maintenances Last 30 Days

Locations

History (Last 30 days)

Google OutageService Disruption

Incident Status

Service Disruption


Components

Google Cloud


Locations

Tooele County School District



August 20, 2026 12:48PM MDT
IDENTIFIED

We are experiencing an outage with Google right now. We are have identified the issue and are working to restore services.

August 20, 2026 1:26PM MDT
MONITORING

Fix has been deployed and Google appears to be fully functional.

September 4, 2026 8:55AM MDT
RESOLVED

This issue has been resolved.
Skyward is Giving 404 and 500 ErrorsPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Skyward


Locations

Tooele County School District



September 3, 2026 7:09AM MDT
INVESTIGATING

We are investigating the issue and contacting Skyward.

September 3, 2026 8:00AM MDT
INVESTIGATING

There also seems to be an error with the print queue not printing reports. We are currently working with skyward to resolve the issue.

September 4, 2026 8:53AM MDT
RESOLVED

This issue has been resolved.
Tech Department ClosurePlanned Maintenance

Description

The Technology Department and Help Desk will be closed on Monday 8/17/26 from 8:00AM to 10:00 AM for a Professional Development Training.


Components

TCSD Website, Skyward, IVisions, Move It, Follett (library), Google Cloud, Network, Phone System, Rise Testing, Emergent 3 (E3), Google Devices, Nearpod, ACT Testing, District Managed iPads, Lightspeed, YouTube, Parent Square


Locations

Districtwide, Anna Smith Elementary, Blue Peak High School, Clarke Johnsen Jr. High School, Copper Canyon Elementary, District Office, Dugway Schools, Grantsville Elementary, Grantsville Junior High, Grantsville High School, Ibapah Elementary, Middle Canyon Elementary, Northlake Elementary School, Old Mill Elementary School, Operations Building, Overlake Elementary School, Rose Springs Elementary School, Settlement Canyon Elementary School, Stansbury High School, Stansbury Park Elementary School, Sterling Elementary School, Student Services Building, Tooele County School District, Tooele High School, Tooele Jr. High School, Transportation Center, Twenty Wells Elementary, Vernon Elementary, Wendover High School, West Elementary School, Willow Elementary, Warehouse 649, Stansbury Junior High, Deseret Peak High School


Schedule

August 17, 2026 8:00AM - August 17, 2026 10:00AM MDT


August 17, 2026 8:00AM MDT
UPDATE

Scheduled maintenance is starting.

August 17, 2026 10:00AM MDT
UPDATE

Scheduled maintenance is complete.