Active Incident

Updated a few seconds ago

Educlimber/Renaissance - OutageService Disruption

Incident Status

Service Disruption

Components

DnA, eduCLIMBER, Nearpod, StarPhonics

Locations

Districtwide, Tooele County School District


October 21, 2026 10:47AM MDT
MONITORING

https://status.renaissance.com/ Oct 21, 2026 - 10:45 CDT Update - Update: As previously announced, we are responding to a global PHP security vulnerability (pHp is a software tool used by many web-based programs globally) impacting software platforms worldwide, including some Renaissance products. Due to this issue, DnA, eduCLIMBER, myIGDIs, and Star Phonics are currently unavailable. We do not yet have an estimated time for when access will be restored. SchoolCity remains available, but LTI integrations and Personalized Review Assessments (PRAs) have been temporarily taken offline. We will continue to update this page as maintenance progresses and additional information becomes available. Oct 21, 2026 - 10:06 CDT Investigating - We are assessing a global software security vulnerability that may require preventative maintenance on myIGDIs, myON, DnA, Nearpod, SchoolCity, StarPhonics, and eduCLIMBER today, October 21. We want to provide advance notice to schools and districts planning to use these products. If maintenance is necessary, it may occur on short notice and could temporarily interrupt access to one or more of these products. We will share updates as we confirm which products require maintenance, including timing and expected duration when available. Thank you for your patience as we work to protect the security and reliability of our services.

October 21, 2026 12:12PM MDT
MONITORING

Update - Update: As previously announced, we are responding to a global PHP security vulnerability (PHP is a software tool used by many web-based programs globally) impacting software platforms worldwide, including some Renaissance products. Due to this issue, GL Ready is currently unavailable in addition to myON, Nearpod, DnA, eduCLIMBER, myIGDIs, and Star Phonics. We do not yet have an estimated time for when access will be restored. Also, due to the unavailability of myON and Nearpod, some features of Renaissance Intelligence and Renaissance Next are unavailable including Lessons, Library and some Reading activities. Oct 21, 2026 - 11:40 CDT

ACT Testing

Operational

District Managed iPads

Operational

DnA

Service Disruption

eduCLIMBER

Service Disruption

Emergent 3 (E3)

Operational

Follett (library)

Operational

Google Cloud

Operational

Google Devices

Operational

IVisions

Operational

Lightspeed

Operational

Move It

Operational

Nearpod

Service Disruption

Network

Operational

Parent Square

Operational

Phone System

Operational

Rise Testing

Operational

Skyward

Operational

StarPhonics

Service Disruption

TCSD Website

Operational

YouTube

Operational

External Services

1Password

Amazon Web Services

Amplify

Azure

Clever

Finalsite

Google Search

Honorlock

Illuminate Education

Imagine Learning

Instructure (Canvas)

ISCorp

Lexia

Lightspeed Systems

Qualtrics

Renaissance

Status.io

TeamViewer

YouTube

Zoom

0

Upcoming Maintenances

4

Incidents Last 30 Days

4

Maintenances Last 30 Days

Locations

History (Last 30 days)

Skyward LatencyDegraded Performance

Incident Status

Degraded Performance


Components

Skyward


Locations

Tooele County School District



October 12, 2026 9:11AM MDT
INVESTIGATING

We are currently investigating an issue with Skyward running slow. Thank you for your patience.

October 15, 2026 3:59PM MDT
RESOLVED

Skyward working as expected.
Skyward MaintenancePlanned Maintenance

Description

All Skyward SMS 2.0 systems will be down beginning Friday, October 9th at 6:00 p.m. and continuing until 6:00 p.m. Sunday, October 11th, while ISCorp is installing the October 2026 Release.


Components

Skyward


Locations

Tooele County School District


Schedule

October 9, 2026 6:00PM - October 11, 2026 6:00PM MDT


October 9, 2026 6:00PM MDT
UPDATE

Scheduled maintenance is beginning.

October 11, 2026 6:00PM MDT
UPDATE

Scheduled maintenance has been completed.
Emergency Network MaintenancePlanned Maintenance

Description

We need to implement some changes to the network and will be doing so this afternoon. There may be slight/short interuptions on the network during this time.


Components

Network


Locations

Tooele County School District


Schedule

October 1, 2026 3:00PM - October 1, 2026 5:00PM MDT


October 1, 2026 3:00PM MDT
UPDATE

Maintenance is starting.

October 1, 2026 5:00PM MDT
UPDATE

Maintenance is complete.
Changes to Non-Approved Clever Programs Planned Maintenance

Description

To help protect student data and maintain compliance with district privacy requirements, Tooele County School District will begin blocking applications in Clever that have not been reviewed and approved through our LearnPlatform vetting process. Over time, some apps have been added to Clever without completing the required review. While many of these tools may be useful for instruction, all software that collects, stores, or accesses student information must be evaluated to ensure it meets district standards for student data privacy, security, accessibility, and legal compliance. As a result, any application currently in Clever that has not been vetted through LearnPlatform will be removed or blocked from student access. If you would like to use a new digital tool or program, please work with your principal to submit a LearnPlatform request through the Principal Resources webpage. Once the review process is complete and the application is approved, it can be added for district use. We appreciate your partnership in helping us safeguard student information while providing effective digital learning resources. If you have questions about a specific application or the review process, please contact the Technology Department.


Components

Network


Locations

Tooele County School District


Schedule

September 28, 2026 7:00AM - September 28, 2026 4:00PM MDT


September 28, 2026 7:00AM MDT
UPDATE

We are beginning the process to remove unapproved Clever programs.

September 28, 2026 4:00PM MDT
UPDATE

Unapproved Clever programs have now been removed from the TCSD library. If you have a program you would like reviewed, please talk with your admin team to start the review process.
Canvas quizzes not workingService Disruption

Incident Status

Service Disruption


Components

Google Devices


Locations

Tooele County School District



August 17, 2026 3:27PM MDT
INVESTIGATING

Canvas Quizzes isn't working properly at the moment. The issue is the ContentKeeper filter system. We are working with ContentKeeper but do not have a solution or a timeline for the problem at this time. The only work around we have found is to work off of the district network at home or on a hotspot, which appears to resolve the error. Keep in mind, this would use data on your personal cell plan while using a hotspot. You can also work from a home/other network to build your assessments. We do not believe that this error impacts students taking an assessment, only with accessing the build page for assessments from the teachers end.

August 20, 2026 1:00PM MDT
MONITORING

We identified the issue and deployed a fix. It appears this has been resolved, but we are monitoring to make sure it is operating as expected.

August 28, 2026 10:37AM MDT
INVESTIGATING

Canvas Quizzes isn't working properly at the moment. The issue is the ContentKeeper filter system. We are working with ContentKeeper but do not have a solution or a timeline for the problem at this time. The only work around we have found is to work off of the district network at home or on a hotspot, which appears to resolve the error. Keep in mind, this would use data on your personal cell plan while using a hotspot. You can also work from a home/other network to build your assessments. We do not believe that this error impacts students taking an assessment, only with accessing the build page for assessments from the teachers end.

September 28, 2026 10:59AM MDT
RESOLVED

This incident has been resolved. Canvas quizzes should be working as expected. If this continues to be an error for you, please let our Help Desk know so we can look into it further 435.884.7798.
GHS Is Having Wi-Fi IssuesService Disruption

Incident Status

Service Disruption


Components

Phone System


Locations

Grantsville High School



September 24, 2026 9:21AM MDT
INVESTIGATING

There is an issue with Wi-Fi. Either the Wi-Fi networks are not showing up to connect to or if connected they'll have no internet access. The issue is being investigated.

September 25, 2026 1:00PM MDT
RESOLVED

Network is back up and running.
Skyward Link on TCSD Website is Not WorkingOperational

Incident Status

Operational


Components

Skyward


Locations

Tooele County School District



September 25, 2026 8:13AM MDT
IDENTIFIED

The links under the Skyward drop down on the TCSD website are not working properly. If you go to "Employee Hub" and then "Staff Links" then select Skyward, you can access Skyward that way. You can also get to it by going to this link: https://login.microsoftonline.com/e6d9cb2a-b560-47c2-976c-ce7198737cfc/reprocess?ctx=rQQIARAA42Kw0s0oKSkottLXL86uLE8sStHLLE7OLyrQS87P1Q_OrgwOCS7Jz0_NSS0tKS4p1S8S4hLYorf6xwwWD5ed_CYTs461fljF6EKSGcXF-fpFqbn5Jan6mcXFpalpRfm5mSkFhxjVPV3iU0yMzE2T0kx0k1OTLHRNzC0NdZPMkkx1jSxMkk0t04zMkk2TLjAyvmBkvMXEGpyYm2P0i8mktCjPKj-xOLPYKi8xN7XYqiTZKtjR18fKSM8ALJKZopuWX5SbWGJVkFoEVFaSmlcyi5k9GOLaTcwqqWYplslJRom6SaZmBkBbk410Lc3NkoGOMDe0tDA3Nk9OS77AwvOKhceA2YqDg0uAQYJBgeEHC-MiVmCAPGm43u06bbXzRMNHvVUHcxlPseqneOeFBKWHFrgYakc4pYZURnhGlXiXBCd7mRl4GHplGlRmF7iUeluG5Zn42lpaGU5g4z3FxvCBjbGDnWEWO8MuTqqE6AFehh98R64d_PNm7423Hq_4dcJLE81yU32TswLM_SMi9c39nROdKtKzKwr9sjPKg8NyjMv9A4ssffICowxsAQ2

September 25, 2026 12:48PM MDT
RESOLVED

The links have been updated and things are now fully functional. For any questions, please contact the Help Desk 435.884.7799.
GHS Modular Scheduled Power OutagePlanned Maintenance

Description

The GHS modular has a scheduled power outage after school tomorrow for about an hour


Components

Network


Locations

Grantsville High School


Schedule

September 24, 2026 3:00PM - September 24, 2026 4:00PM MDT


September 25, 2026 10:23AM MDT
UPDATE

This maintenance was completed.

September 25, 2026 10:23AM MDT
UPDATE

This maintenance was completed.